Plain-language summary: We collect only what we need to run our services. We do not sell your data. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Any data collected through our AI tools is used solely to deliver and improve those services. You can request deletion of your data at any time.
StaaS US Inc. ("we," "us," or "our") is a California-based technology company and the legal entity behind Trademate, our AI-powered SMS automation service for field service businesses. This Privacy Policy describes how we collect, use, share, and protect information when you use staasus.com and the Trademate service. By using any of our services, you agree to the practices described in this policy.
1. Who We Are & Scope
StaaS US Inc. is a California-based technology company incorporated in the State of California. We develop and operate Trademate, an AI-powered SMS automation platform designed to help small field service businesses — including plumbers, HVAC technicians, electricians, and landscapers — automate customer communications, scheduling, and job management.
Throughout this Privacy Policy, "StaaS US Inc.," "we," "us," and "our" refer to the legal entity StaaS US Inc. "Trademate" refers to the branded service we operate at staasus.com. This Privacy Policy applies to all services offered under the Trademate brand by StaaS US Inc. at staasus.com and any associated subdomains, mobile applications, APIs, or integrated tools.
2. Information We Collect
Information you provide directly:
- Name, business name, email address, and phone number when registering or contacting us
- Business configuration details — service areas, pricing, scheduling preferences, industry-specific settings
- Content you submit through forms, surveys, or research questionnaires on our platform
- Payment information — processed entirely by Stripe; we do not store card numbers or banking credentials
Information generated through your use of our AI services:
- Inbound and outbound communications (SMS, voice, chat) handled by our AI agents on your behalf
- Images, documents, or files you or your customers upload to AI tools for analysis
- Job records, appointment data, and customer interaction logs generated through our platform
Information collected automatically:
- IP address, browser type, device type, and operating system
- Pages visited, time spent, and navigation patterns on staasus.com
- API call logs, error reports, and performance data for service reliability
Information from third-party platforms (with your authorization):
- Job and customer data from field service management tools (e.g., Jobber, Housecall Pro) when you authorize integration
- Lead data from platforms such as Thumbtack or Angi when connected
- Review and business profile data from Google Business Profile when the review management feature is enabled
3. How We Use Your Information
- To deliver, operate, and maintain the AI services you have subscribed to
- To respond to inquiries and provide customer support
- To send transactional messages (confirmations, updates, alerts) related to your use of our services
- To process payments and manage billing
- To conduct research and analysis to develop new AI agents and features
- To comply with applicable laws and third-party platform requirements (including messaging carrier regulations)
We will not use your information or your customers' information for any purpose beyond operating and improving our services without your explicit consent.
4. AI Services & Data Processing
Across all services offered by StaaS US Inc. under the Trademate brand, the following AI data principles apply:
- Purpose limitation: Data processed by any AI service is used only to deliver that specific service — not for unrelated purposes
- Human oversight: You remain responsible for reviewing and approving communications and outputs generated by our AI agents that carry your business name
- No training on sensitive data: We do not use personally identifiable information from your customers to train shared AI models without explicit consent
- Transparency: AI-generated content is produced by automated systems. We do not claim AI outputs are human-generated
- Image and file processing: Files uploaded for AI analysis are processed to deliver the requested service and are not retained beyond the session or the period specified in your data retention settings
5. SMS & Voice Communications
Where our services include SMS or voice automation, the following applies:
- Your customers' phone numbers are used solely to respond to their inbound inquiries and facilitate services on your behalf
- All outbound SMS messages include opt-out instructions — recipients may reply STOP at any time to cease all messages
- We do not send unsolicited marketing messages to your customers
- Customer phone numbers are never sold, rented, or shared with third parties for marketing purposes
- Standard message and data rates may apply to recipients depending on their carrier plan
- Message frequency varies based on service type and customer activity
- You are responsible for ensuring that your use of our communication tools complies with applicable laws in your jurisdiction
For full details, see our SMS & Messaging Policy.
6. Data Sharing & SMS Non-Disclosure
We do not sell, rent, or trade your personal information. We share data only in the following limited circumstances:
- Infrastructure & AI providers: Cloud and AI infrastructure providers that process data only on our behalf under strict data processing agreements
- Twilio, Inc.: For SMS and voice delivery (subject to Twilio's Privacy Policy)
- Stripe, Inc.: For secure payment processing (subject to Stripe's Privacy Policy)
- Authorized integrations: Third-party platforms you explicitly connect receive only the data necessary for the integration to function
- Legal requirements: When required by law, court order, or to protect the rights and safety of our users or the public
- Business transfers: In the event of a merger or acquisition, with prior notice to affected users
📵 SMS & Messaging Data — No Third-Party Sharing
No mobile information (including phone numbers, SMS opt-in consent data, and message content) will be shared with third parties or affiliates for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
This data is used solely to deliver the communication services that you or your customers have explicitly requested or consented to receive.
Sharing with subcontractors and service partners is permitted only as necessary to operate our platform, and all such parties are bound by confidentiality obligations consistent with this Policy.
Carriers are not liable for undelivered or delayed messages. Message and data rates may apply.
7. Data Retention
We retain data only as long as necessary to provide our services or comply with legal obligations:
- SMS and voice conversation logs: 90 days by default; configurable per account
- Uploaded files and images: retained for the duration of the service session, unless saved to your account
- Account data: retained for the lifetime of your active account plus 30 days after cancellation
- Payment records: 7 years, as required by financial regulations
- SMS opt-in consent records: minimum 4 years, per TCPA requirements
- De-identified usage analytics: may be retained indefinitely for platform improvement purposes
You may request deletion of your data at any time by contacting ys.lee@staasus.com. Requests are processed within 30 days.
8. Your Rights — California Residents (CCPA)
California residents have the following rights under the California Consumer Privacy Act:
- Right to Know: Request disclosure of personal information we have collected, used, and shared
- Right to Delete: Request deletion of your personal information, subject to legal exceptions
- Right to Opt Out: We do not sell personal information — this right is satisfied by default
- Right to Correct: Request correction of inaccurate personal information
- Right to Non-Discrimination: We will not penalize you for exercising your privacy rights
To exercise any of these rights, contact ys.lee@staasus.com. We will respond within 45 days.
9. Security
We implement industry-standard measures to protect your information:
- TLS 1.2+ encryption for all data in transit
- Encryption at rest for stored personal data and communication logs
- Role-based access controls limiting internal access on a need-to-know basis
- Regular security reviews and vulnerability assessments
- Incident response procedures including notification within 72 hours where required by law
No system is completely secure. If you suspect unauthorized access to your account, contact us immediately at ys.lee@staasus.com.
10. Children's Privacy
Our services are designed for business use by adults aged 18 and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from a minor, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy as our services evolve. For material changes, we will provide at least 30 days' notice via email and/or a prominent notice on our website before changes take effect. Continued use of our services after the effective date constitutes acceptance of the updated policy.
12. Contact Us
For privacy-related questions, requests, or concerns:
- Email: ys.lee@staasus.com
- StaaS US Inc. (operating Trademate) · California, USA