Terms of Service

1. About StaaS US Inc. & the Trademate Service

StaaS US Inc. ("we," "us," or "our") is a California-based technology company and the legal entity that develops and operates Trademate, an AI-powered SMS automation platform for small field service businesses. Throughout these Terms, "StaaS US Inc." refers to the legal entity, and "Trademate" refers to the branded service available at staasus.com.

Our platform delivers a range of AI-powered services, which may include — but are not limited to:

• AI phone and SMS response agents
• Automated lead qualification and follow-up systems
• AI-assisted estimating and quoting tools
• Scheduling and dispatch automation
• Customer review management and reputation tools
• Industry-specific compliance and document generation tools
• Workflow integrations with third-party business platforms
• Any additional AI agents or tools we develop and release in the future

These Terms apply to all services offered now or in the future by StaaS US Inc. under the Trademate brand at staasus.com and any associated subdomains, APIs, or applications.

2. Eligibility & Account Registration

• You must be at least 18 years of age to use our services
• You must be a licensed business owner, sole proprietor, or authorized representative of a legally registered business entity
• You agree to provide accurate, current, and complete information during registration and to keep this information updated
• You are solely responsible for all activity that occurs under your account, including all actions taken by Trademate AI agents operating on your behalf
• You may not share login credentials or grant account access to unauthorized parties

3. Permitted Use

You may use the Trademate service (provided by StaaS US Inc.) to:

• Automate legitimate business communications with customers and prospects who have engaged with your business
• Generate estimates, quotes, proposals, or documentation related to services you are qualified to provide
• Schedule, confirm, and manage appointments and jobs
• Collect and respond to customer reviews in accordance with the guidelines of the relevant review platforms
• Analyze business data to improve your operations and decision-making
• Integrate Trademate tools with third-party business platforms you are authorized to use

4. Prohibited Use

You may NOT use Trademate services to:

• Send unsolicited commercial messages or contact individuals who have not engaged with your business
• Contact consumers on the National Do Not Call Registry without a valid legal exemption
• Misrepresent your business, qualifications, pricing, or the nature of our AI-generated outputs to customers
• Use any Trademate AI agent to claim to be a human in contexts where disclosure of AI involvement is legally required
• Collect, process, or transmit sensitive personal data — including Social Security numbers, financial account numbers, health records, or government-issued ID numbers — through the platform
• Violate any applicable law, including the TCPA, CAN-SPAM Act, FTC Act, state consumer protection laws, or any professional licensing requirements in your industry
• Reverse engineer, scrape, disassemble, or attempt unauthorized access to any part of our platform or AI systems
• Use our services for any deceptive, fraudulent, abusive, or harmful purpose
• Resell, sublicense, or white-label our services without a separate written agreement with Trademate

5. AI-Generated Content & Outputs

Trademate services use artificial intelligence to generate responses, documents, estimates, schedules, and other outputs. You acknowledge and agree that:

• AI outputs are generated automatically based on the information provided and trained models — they may contain errors, omissions, or inaccuracies
• All AI-generated content that is communicated to customers under your business name is your responsibility — you should review outputs for accuracy before relying on them in business-critical situations
• Estimates, quotes, or pricing generated by AI tools are approximations based on available information and should not be treated as final bids without your professional review and confirmation
• AI-generated content does not constitute legal, financial, medical, regulatory, or professional advice
• We reserve the right to monitor platform usage and AI outputs to ensure compliance with these Terms and to improve service quality

6. Communication Services & Messaging Compliance

Where Trademate services include SMS, voice, email, or other communication automation, you agree to the following:

• Consent obligation: You are solely responsible for obtaining all legally required consents from recipients before sending any marketing or promotional communications through our platform. Prior express written consent is required for all promotional messages under the TCPA
• Transactional messages: Responding to inbound customer inquiries and sending booking confirmations are permitted based on the customer's initial contact. You must not send promotional content through transactional message flows without separate opt-in consent
• Opt-out compliance: You must honor all opt-out requests immediately. Our platform automatically processes STOP, UNSUBSCRIBE, CANCEL, END, and QUIT keywords. You must not re-message any number that has opted out, except to send a single one-time opt-out confirmation
• Required disclosures: All opt-in flows you configure through Trademate must include: (a) a clear description of the messages to be sent; (b) message frequency disclosure; (c) "Message and data rates may apply" statement; (d) STOP opt-out instructions; (e) HELP support instructions; (f) links to your Privacy Policy and Terms of Service
• No mobile data sharing: Mobile phone numbers, SMS opt-in consent records, and message content collected through Trademate services will not be shared with third parties or affiliates for marketing or promotional purposes
• Contact list uploads: You represent and warrant that any contact lists uploaded to Trademate contain only individuals who have provided documented consent for the intended message type. Trademate is not liable for TCPA violations resulting from lists you provide
• 10DLC registration: All SMS campaigns operated through Trademate infrastructure are registered with The Campaign Registry (TCR) under A2P 10DLC requirements. You agree to provide accurate campaign information and to notify Trademate of any material changes to your messaging use case
• Prohibited messaging: You may not use Trademate communication services to send unsolicited commercial messages, phishing content, fraudulent or misleading messages, or any content that violates applicable federal, state, or local law
• Applicable law: You agree to comply with all applicable laws governing electronic communications, including the TCPA, CAN-SPAM Act, CTIA Messaging Principles and Best Practices, and all carrier Acceptable Use Policies

See our SMS & Messaging Policy for the complete opt-in flow documentation, sample disclosures, and opt-out procedures required for A2P 10DLC compliance.

7. Third-Party Integrations

Trademate integrates with various third-party platforms to extend our functionality. We are not responsible for:

• Downtime, data loss, or policy changes by third-party providers
• The data handling practices of any third-party platform (governed by their own terms)
• Service interruptions caused by third-party API failures or access revocations

By authorizing a third-party integration, you grant Trademate permission to access and use data from that platform as necessary to deliver the requested service.

8. Payment & Subscription

• Subscriptions are billed monthly in advance via Stripe. By providing payment information, you authorize recurring charges on your selected billing cycle
• A free trial period may be offered for new accounts. No charge will occur until the trial ends. You may cancel before trial expiration to avoid charges
• All fees are in US dollars and are non-refundable except as required by law or at our sole discretion for documented service failures
• You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period
• We reserve the right to change pricing with 30 days' advance written notice via email
• Accounts with failed payments will be suspended after a 5-day grace period; data will be retained for 30 days before deletion

9. Intellectual Property

All software, algorithms, AI models, interfaces, designs, and content comprising the Trademate platform are owned by StaaS US Inc. or its licensors. These Terms grant you a limited, non-exclusive, non-transferable license to access and use our services during the period of your active subscription. No other intellectual property rights are transferred.

You retain ownership of your business data, customer information, and any content you provide. By using our services, you grant StaaS US Inc. a limited license to process your data solely to provide, maintain, and improve the Trademate service.

You may not copy, modify, distribute, sell, or create derivative works based on any part of our platform without prior written permission.

10. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy of AI outputs, or non-infringement. We do not warrant that our services will be uninterrupted, error-free, or free of harmful components. You use our services at your own risk.

11. Limitation of Liability

To the maximum extent permitted by applicable law, StaaS US Inc. and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of revenue, data, customers, or business opportunities — arising from your use of or inability to use our services, even if we have been advised of the possibility of such damages.

Our total cumulative liability for any claims under these Terms shall not exceed the total fees paid by you to StaaS US Inc. for the Trademate service in the three (3) months immediately preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless StaaS US Inc. and its officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of our services; (b) your violation of these Terms; (c) your violation of any applicable law or third-party right; or (d) communications sent through our platform on your behalf.

13. Termination

• By you: You may cancel your account at any time through account settings or by contacting us
• By us: We may suspend or terminate your account immediately for violations of these Terms, non-payment, fraudulent activity, or conduct that violates applicable law or poses harm to others
• Upon termination, access to all Trademate services ceases. We will retain your data for 30 days post-termination, during which you may request an export

14. Dispute Resolution

These Terms are governed by the laws of the State of California. Any dispute arising from these Terms or our services shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in the State of California, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction. You waive any right to participate in class action proceedings against StaaS US Inc.

15. Changes to These Terms

We may update these Terms as our services evolve. For material changes, we will provide at least 30 days' notice via email and/or a notice on our website. Continued use of our services after the effective date constitutes acceptance of the updated Terms.

16. Contact

For questions about these Terms:

• Email: ys.lee@staasus.com
• StaaS US Inc. (operating Trademate) · California, USA